Terms and Conditions

Events

1. Events are open to people aged eighteen and over only. We reserve the right to refuse entry to anyone who appears to be under the age of 18 unless photo proof of identity is provided i.e. Passport or Driving Licence. These events are not recommended for persons of a nervous disposition, anyone with a known heart condition, anyone with severe disabilities, or heavily pregnant women.

2. A deposit is required at the time of booking an event and this is non-refundable. A full balance is required one month prior to the event taking place or the whole amount if the event is booked within that four-week period. If your balance isn’t settled by the due date then your tickets will be offered for re-sale.

3. It is recommended that people taking part in events take with them a flashlight, camera/video recorder (optional) and wear sensible clothing and footwear. Warm clothing is also advised as temperatures tend to dip during the twilight hours and this is particularly recommended for any outside events. It is also recommended that people taking part refrain from using strong fragrances as these could interfere with some paranormal activities. Smoking is strictly prohibited inside any buildings.

4. Event participants must take full responsibility for any personal equipment or clothing and management takes no responsibility whatsoever for any loss or damage during the course of an event and cannot be held liable for any such incidence. This includes loss or injury during the course of any paranormal occurrence such as poltergeist activity.

5. People attending events must make their own travel arrangements to and from locations and this includes any overnight accommodation should the need arise. Management cannot be held liable for any payment regarding travel and/or accommodation.

6. Management reserves the right to refuse entry to any event if a person appears to be heavily influenced by the effects of alcohol or drug use. In this event, the person will be asked to leave the location immediately and no refund will be made.

7. If during the course of an event anyone displays aggressive behavior either towards other participants or to any member of the investigation team, then management reserves the right to ban such person from taking further part and they will be required to leave the location immediately.

8. If unforeseen circumstances prevail, management reserves the right to cancel an event and to notify all persons booked on the said event within a reasonable timeframe before the advertised event start time. In this instance, a refund of the balance monies only will be made or alternative dates and venues offered.

9. Tickets/places booked are non-transferable. Customers are not permitted to transfer a booking to a third party. This is to ensure that all attendees are fully aware of these Terms and Conditions at the point of sale and that Haunted Rooms are aware of all parties attending prior to an event.

10. Customers are not permitted to offer their purchased places up for re-sale. The management team reserve the right to refuse entry to anyone who has purchased tickets through unofficial sources.

11. The use of cameras, filming, and recording equipment are permitted on our events subject to limitations. Any footage caught is deemed to be for personal use only and not for public view and ownership of this footage either audio or visual belongs solely with Haunted Rooms. Before commencing video or audio capture you must advise anybody being recorded so that they are aware and have the choice not to be included. It is also imperative that you seek consent from the Haunted Rooms Office by email before releasing any audio or visual footage into the public domain and this includes any social media, podcasts, and personal websites. This is to ensure that our guests, events, and our locations are not compromised in any way. Failure to comply with this could lead to legal action being taken. You may be asked to sign a document during your event and some locations do have limitations for filming in order to ensure the enjoyment of all guests.

12. Your acceptance to these terms and conditions is deemed at the time of booking and in doing so Haunted Rooms are indemnified against all legal liability in respect of claims or costs for any personal loss, damage to self or property, personal injury, or death arising from your participation during the course of our paranormal investigations. It is strongly advised that you have your own third-party public liability insurance.

Cancellations / Refunds

It is your responsibility at the time of booking to ensure that you are able to make the event date as Haunted Rooms cannot offer a refund or transfer your places if you are unable to attend. Locations are paid in advance and these costs are owed even if you cannot make the event. All payments are non-refundable and non-transferable. Deposit payment options will secure your place(s) on the event but the balance payment should be made no later than one month prior to the event. If the balance payment is not received by the due date, Haunted Rooms have the right to re-sell your places and retain any deposit payment already received.

Haunted Rooms America Messaging Terms & Conditions

Effective Date:

This SMS message program is a service of Haunted Rooms America. By providing your cell phone number, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., SMS/MMS cart reminders, sale notices, etc) from Haunted Rooms America. These messages include text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. You give Haunted Rooms America permission to send text messages to the enrolled cell phone number through your wireless phone carrier, unless and until you end permission per these Terms & Conditions. Consent to receive automated marketing text messages is not a condition of any purchase. Message & data rates may apply.

Message frequency may vary. Haunted Rooms America reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Haunted Rooms America also reserves the right to change the short code or phone number from which messages are sent and we will notify you if we do so.

Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Haunted Rooms America, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

By enrolling in the Haunted Rooms America messaging program, you also agree to these messaging terms & conditions (“Messaging Terms”), our Haunted Rooms America Terms of Use and Haunted Rooms America Privacy Policy.

Cancellation

Text the keyword STOP, STOPALL, END, CANCEL, UNSUBSCRIBE or QUIT to the telephone number, long code, or short code that sends you our initial confirmation message to cancel. After texting STOP, STOPALL, END, CANCEL, UNSUBSCRIBE or QUIT to the telephone number, long code, or short code that sends you our initial confirmation message you will receive one additional message confirming that your request has been processed. If you change your preferences, it may take up to 48 hours for it to take effect. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, STOPALL, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands and agree that
Haunted Rooms America
and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Haunted Rooms America through any other programs you have joined until you separately unsubscribe from those programs.

Help or Support

Text the keyword HELP to the telephone number, long code, or short code that sends you our initial confirmation message to receive a text with information on how to unsubscribe.

No Warranty

TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE THAT THE MESSAGING PROGRAM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

Limitation of Liability

TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, YOU AGREE THAT IN NO EVENT SHALL EITHER OF Haunted Rooms America OR ANY PARTY ACTING ON BEHALF OF Haunted Rooms America BE LIABLE FOR: (A) ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AGGREGATE AMOUNT EXCEEDING THE GREATER OF THE AMOUNT YOU PAID TO Haunted Rooms America HEREUNDER OR $100.00; OR (B) ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR ANY OTHER DAMAGES. YOU AGREE EVEN IF Haunted Rooms America HAS BEEN TOLD OF POSSIBLE DAMAGE OR LOSS ARISING OR RESULTING FROM OR IN ANY WAY RELATING TO YOUR USE OF THE Haunted Rooms America MESSAGING PROGRAM. Haunted Rooms America AND ITS REPRESENTATIVES ARE NOT LIABLE FOR THE ACTS OR OMISSIONS OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO DELAYS OR NON-DELIVERY IN THE TRANSMISSION OF MESSAGES.

Indemnity

To the maximum extent allowed by applicable law, you agree to indemnify, defend and hold harmless Haunted Rooms America, its directors, officers, employees, servants, agents, representatives, independent contractors and affiliates from and against any and all claims, damages, liabilities, actions, causes of action, costs, expenses, including reasonable attorneys’ fees, judgments or penalties of any kind or nature arising from or in relation to the these Messaging Terms or your receipt of text messages from Haunted Rooms America or its service providers.

Dispute Resolution

  1. General. Any dispute or claim arising out of or in any way related to these Messaging Terms or your receipt of text messages from Haunted Rooms America or its service providers whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a dispute or claim arises will be resolved by binding arbitration. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE MESSAGING TERMS, YOU AND Haunted Rooms America ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE MESSAGING TERMS SHALL BE SUBJECT TO AND GOVERNED BY ARBITRATION.
  2. Exceptions. Notwithstanding subsection (a) above, nothing in these Messaging Terms will be deemed to waive, preclude, or otherwise limit the right of you or Haunted Rooms America to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (iv) file suit in a court of law to address an intellectual property infringement claim.
  3. Arbitrator. Any arbitration between you and Haunted Rooms America will be governed by the JAMS, under the Optional Expedited Arbitration Procedures then in effect for JAMS, except as provided herein. JAMS may be contacted at www.jamsadr.com. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
  4. No Class Actions. YOU AND Haunted Rooms America AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Haunted Rooms America agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. You agree that, by agreeing to these Messaging Terms, you and Haunted Rooms America are each waiving the right to a trial by jury or to participate in a class action, collective action, private attorney general action, or other representative proceeding of any kind.
  5. No Class Actions. YOU AND Haunted Rooms America AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Haunted Rooms America agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
  6. Modifications to this Arbitration Provision. Notwithstanding anything to the contrary in these Messaging Terms, if Haunted Rooms America makes any future change to this arbitration provision, you may reject the change by sending us written notice within 30 days of the change to Haunted Rooms America’s contact information provided in the “Contact Us” section below, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and Haunted Rooms America.
  7. Enforceability. If any provision of these Messaging Terms is found to be unenforceable, the applicable provision shall be deemed stricken and the remainder of these Messaging Terms shall remain in full force and effect.

Changes to the Messaging Terms

We reserve the right to change these Messaging Terms or cancel the messaging program at any time. By using and accepting messages from Haunted Rooms America after we make changes to the Messaging Terms, you are accepting the Messaging Terms with those changes. Please check these Messaging Terms regularly.

Entire Agreement/Severability

These Messaging Terms, together with any amendments and any additional agreements you may enter into with us in connection herewith, will constitute the entire agreement between you and Haunted Rooms America concerning the Messaging Program.

Contact

Please contact us with any inquiries or concerns at support@hauntedrooms.com or write to us at: 501 Silverside Road, #513, Wilmington, DE, US, 19809.